Legal
Terms & Conditions
Please read these terms before confirming a hire or bespoke build with JEM Prop Hire.
About these terms
These terms apply when you hire props or commission bespoke work from JEM Prop Hire. By confirming a booking with us, you agree to these terms. A separate quote or booking confirmation may include additional conditions specific to your event.
Quotes and bookings
Quotes issued through our website, email, or phone are estimates based on the information you provide. A booking is confirmed only when we accept it in writing and any required deposit has been received. We reserve the right to decline a booking if props are unavailable, access is unsuitable, or the job cannot be delivered safely.
Payment and deposits
Payment terms will be set out in your quote or booking confirmation. A refundable deposit may be required for certain items or events. Deposits are returned after items are collected and checked, subject to any deductions for damage, loss, or additional cleaning. Invoices are payable by the due date stated on your booking paperwork.
Delivery, setup and collection
Where delivery is selected, we will deliver, install, and later collect props from the address provided, subject to suitable access and agreed timings. Where collection is arranged, you are responsible for collecting and returning items at the agreed time and in the same condition, allowing for fair wear and tear. Additional charges may apply for failed access, waiting time, or re-delivery caused by inaccurate information.
Hire period
Unless otherwise agreed, hire covers the event date(s) specified in your booking, including reasonable setup and breakdown time. Extended hires, multi-day activations, and film or content shoots are quoted individually. Items must be available for collection at the agreed time after your hire ends.
Care, damage and loss
You are responsible for props from delivery or collection until they are returned to us, except where damage is caused by our team during installation. Fair wear and tear is expected. You may be charged for repair, replacement, cleaning, or loss where damage exceeds normal use, or where items are not returned. We will explain any deposit deductions clearly.
Cancellations and changes
If you need to cancel or materially change a booking, tell us as soon as possible. Cancellation terms and any retention of deposit or charges will be stated in your booking confirmation. We may need to cancel or amend a booking due to circumstances outside our control; in that case we will offer alternatives or a fair refund where appropriate.
Bespoke and custom work
Custom builds are quoted separately and may require a non-refundable design or materials deposit. Ownership, reuse, and storage of bespoke pieces will be agreed in writing before work begins.
Liability
We carry appropriate business insurance for our operations. To the fullest extent permitted by law, our liability for any claim arising from a hire is limited to the total amount paid for that booking, except where liability cannot be limited by law. We are not responsible for indirect losses such as loss of profit, alternative supplier costs, or consequential event disruption.
Contact
For questions about these terms, contact enquiries@jemprophire.co.uk.
For delivery and collection details, see our delivery page.
Last updated: 8 June 2026
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