Legal
Privacy Policy
This policy explains what information we collect when you use our website or contact us, and how we handle it.
Who we are
JEM Prop Hire (“we”, “us”, “our”) operates the website at jemprophire.co.uk and provides prop hire and bespoke build services. For privacy enquiries, contact us at enquiries@jemprophire.co.uk.
Information we collect
We collect personal information you provide when using our website or contacting us. This may include your name, email address, telephone number, event dates, delivery address, notes about your event, and details of props you add to a quote request. We do not routinely collect payment card details through this website.
How we use your information
We use your information to respond to enquiries, prepare and manage quotes, arrange delivery or collection, communicate about your booking, and improve our service. We process this data on the basis of our legitimate business interests and, where relevant, to take steps at your request before entering into a contract.
Sharing your information
We do not sell your personal data. We may share information with trusted service providers who help us operate our business — for example, website hosting, analytics, and internal notification tools — only where necessary and under appropriate safeguards. We may also share delivery details with our own delivery team or contracted couriers to fulfil your hire.
How long we keep your data
We keep enquiry and quote information for as long as needed to respond to your request, manage any resulting booking, and meet our legal, accounting, or insurance obligations. If you do not proceed to a booking, we will generally delete or anonymise routine enquiry data within a reasonable period.
Cookies and analytics
Our website may use cookies and similar technologies to keep the site working properly and to understand how visitors use it. Where Google Analytics or similar tools are enabled, they collect anonymised usage data such as pages visited and general location. You can control cookies through your browser settings and, where offered, your cookie preferences.
Your rights
Under UK data protection law, you have rights including access to your personal data, correction of inaccurate data, erasure in certain circumstances, restriction of processing, and objection to processing based on legitimate interests. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). To exercise your rights, email enquiries@jemprophire.co.uk.
Security
We take reasonable technical and organisational measures to protect your information. However, no website or email transmission can be guaranteed completely secure, and you provide information at your own risk where those limits apply.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with an updated date below.
Questions? Email enquiries@jemprophire.co.uk.
Last updated: 8 June 2026
See also our Terms & Conditions.